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Category Archives for Client Relations

Productivity Bad Advice

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Productivity bad advice makes me crazy! It seems experts have so many ideas on what we NEED to do to be more productive and it drives me crazy when I hear suggestions that in my opinion is just bad advice and that actually hurt our small businesses if we follow it. This suggestion was in […]

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Host a Fund Raiser Through Your Practice

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“Devastation like this should not happen… But it does, … and it did. Families, homes, hospitals, schools, and lives are torn apart.”   Read On To Learn How To Host A Fund Raiser Through Your Practice: Use your massage practice to raise funds for People Suffering from any major disaster or to donate to any […]

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Unique gifts honor your clients: 21-Day “Challenge”

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Looking for unique gifts that honor your clients? If you are a wellness practitioner, this is perfect for you. My gift to you over the next 21 days, is to help you gift your clients in a unique way. You will see the ‘challenge’ of simple ways you can honor or pay tribute to your […]

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8 Massage Horror Stories From Actual Massage Clients (Volume 1)

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cat massage

I hope you will learn from actual client Massage Horror Stories so you don’t repeat them! I have collected these Horror Story submissions from actual massage clients across the country. (The horror stories have only been slightly edited and the names are real because they were submitted to me because the clients wanted to help […]

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Exact Email “Follow Up” When Clients Opt-off Your Email List

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“Following Up” when someone opts out of your email list is a part of keeping your appointment book filled, and your peeps happy. Many practitioners are afraid to ‘follow up” due to fear of being too pushy, having clients or referral partners feel you’re ‘stalking’ them, or just not wanting to hear the feedback from […]

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Are You An Order Taker?

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I am an expert name tag on Irene Diamond.com site

Are You An Order Taker or An Adviser? Being An Expert Advisor Requires Earning Their trust! Want More Clients? More Appointments? More Money? More job-satisfaction? (and all the rest that goes along with a successful practice?) I encourage you to become familiar with a concept I feel is so important that I teach it in […]

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What to Do When A Client Cancels The Same Day?

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Same day Appointment Cancellation

This blog post is part 3 of 3 in this Stop The Leaks! series for practitioners who have clients who either are: “No Shows” “Same Day Cancellations” or clients who call right before their appointment and say, “Hey, I’m Running Late”. You can read the first post here covering “No Shows” and the 2nd post […]

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How To Handle Clients Who Are Running Late

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running late for an appointment

This blog post is part 2 of 3 in this Stop The Leaks! series for practitioners who have clients who either are: “No Shows” “Same Day Cancellations” or  clients who call right before their appointment and say, “Hey, I’m Running Late”. Today’s post is focused on the clients who are running late. I call them, […]

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My Exact Words To Say To “No-Show” Peeps (Part 1)

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empty chair- no show appointment

Stop The Leaks! If you’ve been in practice for any length of time, you’ve probably had a client scheduled in your calendar, and … they never come in. These people who do this are what we lovingly refer to as a ‘No-Show’. You’re all ready, and waiting on them, you’re maybe wondering if it was […]

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Disgruntled Potential Customer

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Are you creating disgruntled potential customers? I am one… of the glass companies in my area. Here’s my story. (The reason I’m sharing this with you is because you may be creating frustration with your potential clients too.) So, sitting at home this morning, on Saturday and believe it or not, I’m looking through the […]

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