If you had a 3-Step Easy Client Booking and
Re-Booking system, to attract and serve just your dream clients...
Would that make your life a lot better?
Many therapists struggle with how to ‘encourage’, ‘get’, or ‘convince’ clients to return for more than 1 or 2 visits, so they resort to selling discount packages (as taught by many other mentors or educators) or dropping their fees.
Or, the client books a single session or two, but is not completely blown away, so they jump over to Google or YELP and leave a 1-star review.
OUCH!
It CAN be a lot easier, for you, AND for them.
Stop trying to convince people — you’re NOT in the convincing biz!
For practices that provide stress and pain relief and mobility, the 'rebooking' convo starts the moment someone hears about your practice.
The expectation is that your practice works with people through individualized therapy plans so they receive the best care.
You're not just providing one-off sessions.
You're not leaving it up to the client to DECIDE if they want to rebook.
Today, I’ll teach you how to get repeat bookings and encourage patients to follow through on therapy plans using a 3-Step Easy Client Re-Booking process.
I use a volleyball analogy — bump, set, spike…
(except the 3 steps are re-ordered to Set, Bump, Spike ).
Here is the 3-Step process so your patient understands from the beginning how you ‘run’ your practice. Clarify what is expected of them and what you expect of them.
Step #1: The Set:
The first phone call or conversation/consult is where you find out their goals, briefly discuss their symptoms and determine together if you’re a match for each other. If you already can tell it will take more than 1 or 2 sessions to get them their results, you let them know that EVEN BEFORE their first visit.
Set their first visit and explain what to expect, so you literally set in their mind that there may be a need for more than a single session. (Remember, some people think it only requires a single session.)
Through your entire onboarding process, reinforce in their mind the possible need for more than 1 or 2 visits or more (if it’s true).
Step #2: The Bump:
The first visit or Eval allows you to confirm your initial thoughts and develop their therapy plan. You also provide some initial results (as much as appropriately possible within the scheduled time & never hold anything back) If in fact, you believe they can benefit from more sessions with you, enroll them into your program that is the best fit for them. (Do NOT sell packages!)
Step #3: The Spike:
After the session at the front desk, you or your front desk person confirms the need for future visits based on their clinical needs. YOU determine the frequency, duration, etc you see is best for them.
(talk about results they’ll get from going through your program and how it will help THEM get where they want to get — NOT on how much money they save if they buy in bulk!)
Give this 3-Step Easy Client Re-Booking system a try when your next new client or patient calls or walks in to inquire about your services.
- If you're ready to implement this and other success strategies into your practice and are already generating consistent $10k-$50k months ...
Apply for a call with me.
We will discuss if hiring me as your business mentor/coach makes sense for us both. - If you're looking for a powerfully effective therapy approach that clients seek out for comprehensive care, we can help you provide efficient, effective therapy programs (not packages) and single sessions that deliver extraordinary results.
Please dive into the Movement-Activated Manual Therapy category of manual therapy, The Diamond Method™.